FAQs

  • What is company file activation?

    MYOB has developed the company file activation process to protect against potential piracy and provide you with the reassurance that you are using an authentic product that can be trusted with your valuable business data. Company file activation is a simple process that authenticates you as the registered user of the software. This process will also take you through registering your MYOB software, if it's not already registered. You can choose to activate your company file either online or via the MYOB automated telephone process.

  • Is activation the same as product registration?

    No, product registration only captures your key business contact information to allow MYOB to identify your business and provide you with support and updates.

    The activation process authenticates you as the registered user of the software.

    If your MYOB software has not been registered you will be guided through the registration process prior to activating your company files.

  • Which MYOB products require company file activation?

    Company file activation is required in several MYOB software products, including MYOB Accounting, MYOB Accounting Plus, MYOB Premier, MYOB Premier Enterprise and MYOB AccountEdge.

  • How do I activate my company files?

    You can choose to activate your company file online or via the MYOB automated telephone process when prompted by your MYOB software. In both cases the activation process should take less than a minute.

  • How do I confirm my company files?

    After you activate your company file you will be required to periodically "confirm" that you are the registered user of that company file. You can confirm the company file using the same online or phone process used when activating the file.

  • How often do I need to activate and then confirm my company files?

    Each company file that you create or upgrade needs to be activated once only. If you are creating a company file for the first time you will have 90 days to activate it; if you are upgrading a company file from a previous MYOB software product you will have 30 days to complete this process.

    Four to nine months after activating your company file, you will be prompted to confirm the file through the same simple process.

    If you want to continue entering transactions in the company file, simply activate or confirm the file online or via the automated phone system.

  • What happens if I don't activate or confirm a company file?

    If you haven't had a chance to activate or confirm within the time period allowed, the company file will revert to read-only status. This means you can still view your business information, print reports and export data, but you won't be able to enter new transactions or make changes.

  • Will any of my business information be sent to MYOB when activating a company file?

    This activation process sends only your serial number and a company file code to MYOB. No business-specific information (such as contact details and transactions) is sent. MYOB's commitment to ensuring the privacy of your data is outlined in our privacy statement .

  • Will MYOB be including product activation features in any other software products?

    MYOB is currently reviewing its other software products and may include a similar activation process in the future. MYOB will keep you informed of any changes to activation and confirmation of its other software products.

  • How many company files can I activate?

    If you are a small business customer using MYOB BusinessBasics (version 1.1), MYOB FirstEdge (version 1.1), MYOB Accounting, MYOB Accounting Plus, MYOB Premier, MYOB Premier Enterprise or MYOB AccountEdge you can initially activate up to five company files. Three additional packs of five company files will be available for free upon request to MYOB, bringing the available limit to twenty. Should you require additional company data files, please call MYOB Australia on 1300 555 151 and we can discuss your exact needs

  • My accountant will create my company file and provide it to me. Who should activate the company file?

    An accountant can create a company file on your behalf and provide it to you. However the accountant must not activate the company file using their serial number. File activation can be performed up to 90 days from the date the file was created, so there is plenty of time for them to provide you with the file to activate yourself.

  • I have already activated my company file, why am I being asked to activate again?

    Once you have activated your company file, the Activation message will only reappear when you upgrade your company file or when you open another company file that has not yet been activated.

    Before activating a company file, check that it is your most current file:

    • 1. Open your company file.
    • 2. Select the "I want to activate my company file later" option in the Activation window.
    • 3. Browse the transaction journals to locate the date of the last transaction entered.
    • 4. If it appears to be your most current company file (not a company file from a previous year or a restored backup file), activate it by going to the Help menu and choosing Activate Company File.

  • What do I need to do at the "end of financial year" ?

    1. Ensure all transactions have been entered
    2. Make a back-up
    3. Perform Account(External&Internal) Reconciliations
    4. Review all relevant reports
    5. Provide information to the accountant
    6. Lock the company file
    7. Enter end of period Adjustments
    8. Do a backup of your datafile
    9. Start a New Financial Year

    See videos just click on the following link; EOY procedures. Note you will need Adobe flash player which can be downloaded free of charge (http://get.adobe.com/flashplayer/).